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Category: Call Center Jobs
Job Title: Customer Service Representative Customer Contact Center - (183420)
Location: florida(US)
Job Type : Full Time
Brief Job Description: Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from third-party administrator clients. Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards. Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal. Maintains working knowledge base of all company products and services. Complying with company regulations regarding HIPAA, confidentiality, and private health information. Providing written and oral communication to policyholders, agents, providers, and others regarding inquiry status and resolution. Initiate and complete Call Tracks, checklists, and supportive clerical responsibilities as necessary. Ability and Flexibility to work various shifts as required. Able to type speed of 45 wpm with 95% accuracy rate


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