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Category: Communications Jobs
Job Title: Guest Experience Manager, OCB - Orlando City Soccer Club (Orlando, FL)
Location: florida(US)
Job Type : Full Time
Brief Job Description: Proactively communicate with assigned ticket members via telephone, email and/or in-person. Proactively solicit account retention by securing renewal commitments. Field and respond to all season ticket member inquiries, requests, feedback. Assist in creation and execution of ticket member communication. Build relationships with assigned season ticket members at all points of contact. Ensure customer data and profile requirements are accurately represented in database. Educate season ticket members of all applicable Membership benefits, programs and events. Identify opportunities to add-value to Membership benefits, programs and events. Identify areas to improve on and off game day experience. Reporting of various individual and/or departmental efforts. Plan, facilitate and execute exclusive season ticket member events throughout the calendar year. Conduct game day walk-throughs of the venue to identify any issues, then work to resolve immediately. Act as information liaison for all Orlando City B home games and events. Survey and analysis of various reporting (attendance, game day experience, etc.)
    

 

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